Privacy policy
Effective Date: 29/09/2025
FreshlyEco values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when shopping with us.
1. Information We Collect
When you place an order or contact us, we may collect:
Your name and contact details (email, phone number, shipping address).
- Order details (products purchased, payment method).
- Optional: Any messages you send us through Instagram, WhatsApp, or email.
We do not store or directly process card information.
All online payments are securely handled by our third-party payment provider (Wish Pay).
We only receive confirmation of your payment status, but we never have access to your full card number or security code.
For customers who prefer, Cash on Delivery (COD) remains available.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate with you about your order, returns, or inquiries.
- Improve our website, services, and customer experience.
- Share updates, offers, or promotions (only if you subscribe to our newsletter or agree).
3. Sharing of Information
We do not sell, rent, or trade your personal data.
Your information may only be shared with trusted service providers (such as delivery companies) to complete your order.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to: